ID Verification Status

Verifying a patient's identity is an important step in the registration process as you need only do it once and it provides reassurance for the clinicians that they are corresponding with the correct patient - particularly if using secure messaging.

There are three different ID verification statuses, each status denotes that different levels of ID checking have been performed:

Claimed is the first level, it means that the patient is 'claiming' to be themselves (but that has not been verified).

Identified is the next level and means that the Sorter is aware of who this patient is, but, no formal check has been made.

Verified means that the patient has been contacted and that more security details have been obtained, e.g. full name, first line of address, DOB etc. At this point the status should be changed to 'Verified'. You only need to do this once.

If you register a patient using NHS Spine lookup, and you are creating the record whilst talking to the patient, you will have checked their identity with security questions, eg, Full Name, DOB, first line of address etc., you can therefore change the ID status to 'Verified' once you have done this.

If a patient ID has not been verified, each time they submit a request and you go to complete it, the system will prompt you to Verify their ID status, once you have done this, the message will stop appearing.

Note: If the patient makes any changes to their registered details they will become 'unverified' and their ID status will move back to 'Claimed'