Preset messages

Modified on Thu, 24 Aug 2023 at 03:28 PM

We suggest that the superuser creates a library of messages for use by the whole practice initially that clinicians can then add to.

Start from the settings tab > Preset Messages

All preset messages appear in a list.

Select the plus in the bottom left-hand corner to create a new message.

Title of Message

Create a meaningful title that will make the content obvious to both yourself and other users and to make it easier to locate when searching. Titles appear in the list alphabetically.

Scope of message

'Personal' is visible only to you, 'Organisational' to all in the practice.

Best practice is for one person to create a set of 'Organisational' presets firsts, then others add 'Personal' ones for themselves to avoid duplication.

Content

Type your message and select Create.

Codes
Allows you to specify a code to be automatically applied to the request when your preset message is selected, and written back to the clinical record on completion.

For a detailed explanation of coding, please click here

Examples

Title:

Face to face appointment, please confirm

Content:

Thank you for your message. We would like to arrange a face to face appointment - please confirm the time below or let us know an alternative.

Title:

Letter/prescription collection

Content:

Your {letter/prescription} is ready to collect from reception. The surgery is open {Monday to Friday 8am until 6.30pm}.

Title:

Patient wants to pre-book appointment

Content:

Thank you for your request. We respond as soon as possible on the day, rather than pre-booking. If you would like to see a specific doctor, please send a request on the day that they are working. You can see which days from the askmyGP welcome page.

If you prefer, reply to this message and I can assign your request to someone else today.

Title:

Sorry unusual delay

Content:

We are sorry for the slow response today, due to unusual circumstances.
We have seen your request and will respond personally as soon as we can.

Title:

Telephone consultation, expect a call

Content:

Thank you for your message, we will telephone you shortly. Please expect a call from a withheld number.

Title:

Usual GP away

Content:

Thank you for your request. I can see that you normally deal with {GP name}.

They are not in surgery today but will pick up your message on their next working day. You can check 'When is your GP working?' from our askmyGP welcome page.

If you would prefer a response from someone else today, please reply to this message.

See our walkthrough guide here.