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Does this increase the number of patients seen face to face per day or is there the same workload but delivered differently?
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Do you limit the number of contacts or the time of day that patients can access online triage? Do I have to monitor the system 8-6.30?
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We have a practice where the GPs are not keen on a triage process. It is felt that the workload would increase with this option. This is effectively online access to triage is it not?
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If it doesn’t divert patients away what are the other advantages to the practice, GP, patient?
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Is this a 24-hour 7 day a week service?
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It's difficult for us to align part-time GP resources to the predicted demand, especially as they need time for admin and follow-up work. Do you have any tips?