Does this increase the number of patients seen face to face per day or is there the same workload but delivered differently?

The system roughly halves the number of patients seen, because significant demand is met in other ways, such as via messaging, signposting, delegating and telephone calls. More patients may be handled than before if there is currently unmet need, but demand is stable and predictable. Our Transform programme, led by our training partners help you to model and anticipate demand.